Features vary by model and model year. Click here to find out what features are available.

Download the MyMazda app to your Apple or Android device and create a MyMazda account. Follow the sign-up instructions in the app to complete enrollment in Mazda Connected Services.

The Complimentary Trial of Mazda Connected Services will begin on the original purchase or lease date, or the in-service date of the Connected Vehicle, whichever is earlier. Trial lengths vary by model as follows:

• 1 year for all 2025 & newer models (excluding 2025 CX-70).

• 3 years for applicable 2019MY-2024MY; 2025 CX-70 models.

Trial expiration can be viewed in the MyMazda app under Menu → MyMazda → Connected Services.

After your complimentary trial expires, your ongoing Connected Services options vary based on your vehicle's model year and the capabilities built into your vehicle.

For all Mazdas equipped with Connected Services (except for 2026 CX-5), one paid subscription plan is available.

Connected Services - Preferred Plan ($10/month)

Includes:

Remote Engine Start/Stop

Remote Lock/Unlock

Vehicle Finder

Vehicle Status Monitor

Vehicle Health Report

Send-to-Car Navigation

Guest Driver Alert

For 2026 Mazda CX-5, after the trial ends, your vehicle continues to receive complimentary Basic Plan Connectivity for up to 9 additional years, which includes vehicle health and status information. You may also choose to subscribe to one of the following paid subscription service plans:

Connected Services - Preferred Plan ($10/month)

Includes:

Remote Engine Start/Stop

Remote Lock/Unlock

Vehicle Finder

Vehicle Status Monitor

Vehicle Health Report

Send-to-Car Navigation

Guest Driver AlertPrivate eCall (Emergency Calling)

Stolen Vehicle Assistance

Connected Services - Premium Plan ($15/month)

Includes all Preferred Plan features, plus:

Access to Google Built-In services (where equipped), including Google Maps, Google Assistant, and Google Play apps

Feature availability differs because Connected Services capabilities vary by vehicle platform, hardware, and model year.

Log in to owners.mymazda.com and select Manage Billing → Enroll in Paid Plan. You must be logged in as the Primary Driver.

Yes. Paid subscription plans automatically renew on a monthly basis.

Monthly payment plans are available. Payments are processed by Stripe and major credit cards are accepted, including Visa, Mastercard, Discover, and American Express.

Log in to owners.mymazda.com and select Manage Billing to view or update credit card information and billing details.

Log in to owners.mymazda.com and select Manage Billing → Cancel Plan. The subscription remains active through the end of the current billing cycle and you will not be charged again.

Used and Certified Pre-Owned Mazda vehicles may be eligible for a complimentary trial based on the original warranty start date. For vehicle-specific eligibility details, contact your nearest Mazda dealership or view the trial expiration date in the MyMazda app under Menu → MyMazda → Connected Services.

Mazda Connected Services support is available at (800)-222-5500, Monday-Friday 5:00 AM-6:00 PM PT and Saturday 7:00 AM-3:00 PM PT. Additional contact options are available on Mazda's support website.

After the vehicle's Complimentary Trial expires, a Paid Subscription Plan is required to use Mazda Connected Services. To create a Paid Subscription Plan, select Enroll in the MyMazda App for the vehicle you want to enroll, and follow the prompts in the "Subscription Required" popup screen by going to MyMazda.com on your phone's web browser and logging in with your MyMazda credentials. Once logged in, navigate to Owner Resources < Mazda Connected Services then select Get Started to set up a Paid Subscription Plan. After the Paid Subscription Plan is created, we recommend that you log out and close the MyMazda App, then log back in. Next, select the vehicle you created a paid subscription plan for, select Enroll, and follow the prompts to finish the setup.

For safety, security, and emissions, your remotely started Mazda vehicle is designed to automatically turn off after 15 minutes of idling, when a door, hood, or trunk is opened, or in the event a manual command is performed within the vehicle.

Multi-system data syncing is required to support Mazda Connected Services. Therefore, we do not recommend deleting a VIN from the MyMazda App in the event troubleshooting is required as this can result in additional delays. We only recommend deleting a VIN if you no longer own the vehicle.

Remote Start and other remote commands (Lock, Unlock, Horn, Lights, etc.) may fail to operate - or fail instantly - when the vehicle cannot complete the required safety or connectivity checks.

Possible reason: The key is inside the vehicle.

What you can do: Remove the key fob from inside the cabin, step away from the vehicle, and try the remote command again.

Possible reason: A door, hood, or trunk is open.

What you can do: Check that all doors, the hood, and the trunk are fully closed. Once everything is latched, retry the command.

Possible reason: The vehicle is in an area with poor reception (for example, the vehicle may be in a parking garage or underground structure) and is unable to transmit the required data.

What you can do: Move the vehicle to an area with stronger reception, then attempt the command again. A vertical connectivity icon indicating reception strength (such as or ) can be viewed in the corner of your infotainment system. Navigating to your FM radio may be required for select models. Note: Three bars, or a half-full icon indicates good connectivity strength. The vehicle connectivity icon is a vertical icon while cell phone battery strength is displayed using a horizontal icon; both are located in the corner of the infotainment system.

Possible reason: The 12 volt battery is low.

What you can do: Start the vehicle manually and allow it to run for several minutes to recharge the battery. After charging or driving, retry the command.

Possible reason: Too many remote commands were attempted simultaneously.

What you can do: Wait several minutes for the system to reset, then try again.

Possible reason: Your Complimentary Trial has ended and a Paid Subscription Plan is required.

What you can do: Login to your MyMazda App and navigate to the hamburger menu (three horizontal lines) in the upper right corner of the Remote screen. Select MYMAZDA < Connected Services < Manage Subscription. You will be rerouted to the MyMazda Owner's Portal. Locate your vehicle and select Enroll in Paid Plan. Once your Paid Subscription Plan is confirmed, fully log out and close your MyMazda app. It can take up to 12 hours for paid subscription data to sync and vehicle connectivity to be established. Once established, reopen the app and log back in to refresh data, then select your vehicle, Tap ENROLL, and follow the prompts to request the authorization code.

Note: If you no longer have access to the email address associated with your original MyMazda App account and need help resetting your password or updating your email address, please contact our Customer Experience Center for assistance (800-222-5500).

Possible reason: The vehicle is not in park.

What you can do: Move the shift lever into park, close the door, step away from the vehicle, and try the command again.

Possible reason: The engine or accessory mode has been activated, or other manual commands are being performed from within the vehicle.

What you can do: Turn off the engine or accessory mode, close the door, step away from the vehicle, and try the command again.

Possible reason: The Connected Services communication settings have been temporarily deactivated within the vehicle.

What you can do: Navigate to Connectivity settings within the Mazda Connect screen and reenable Connected Services. Allow a few minutes for the app to update after adjusting settings.

Possible reason: The fuel level is too low.

What you can do: Add more fuel to the vehicle then try the command again.

Possible reason: Remote Start has been used too many times since the vehicle was last driven or started manually.

What you can do: Start the vehicle manually and drive at least one mile to reset the remote start count.

Possible reason: You own a Plug-in Hybrid Electric Vehicle (PHEV) which does not have a remote engine start feature; instead, the start and stop features are used for charging.

What you can do: To precondition your PHEV, end any active charging sessions, then swipe the screen to the left. This will reveal your Climate Control options. After selecting the temperature setting and the defogger on/off on the setting screen, press the SEND button.

Possible reason: A charging session has been initiated for your Plug-in Hybrid Electric Vehicle (PHEV).

What you can do: For Plug-in Hybrid Electric Vehicles (PHEVs), only the Stop Charging command can be performed during a charging session.

Possible reason: The vehicle has been parked or stored for one or more weeks causing the system to go into sleep mode.

What you can do: Start the vehicle manually and drive a few miles to reset the system.

Possible reason: The vehicle is displaying the "check engine" warning light or has identified a technical or mechanical issue.

What you can do: Contact your preferred dealer for a service visit.

The app may not refresh your vehicle status information if updated data cannot be sent from the vehicle.

Possible reason: The vehicle is in an area with poor reception (for example, the vehicle may be in a parking garage or underground structure) and is unable to transmit the required data.

What you can do: Move the vehicle to an area with stronger reception (a vertical connectivity icon (such as or ) indicating reception strength can be viewed in the corner of your infotainment system. Navigating to your FM radio may be required for select models. Note: Three bars, or a half-full icon indicates good connectivity strength). Next, select the Status icon within the app, tap Vehicle Status to expand details, and pull down on the screen to refresh.

Possible reason: The Connected Services communication settings have been temporarily deactivated within the vehicle.

What you can do: Navigate to Connectivity settings within the Mazda Connect screen and reenable Connected Services. Allow a few minutes for the app to update after adjusting settings.

Possible reason: The initial connection between the vehicle and server has been established, but data is not yet available.

What you can do: Drive the vehicle at least one mile, then turn the ignition off. Information will populate in the app once the data is received and processed.

Location services are based on coordinates at last ignition-off and may be inaccurate if the vehicle cannot reliably transmit positioning data.

Possible reason: The vehicle is in an area with poor reception (for example, the vehicle may be in a parking garage or underground structure) and is unable to transmit the required data.

What you can do: Ensure the vehicle is parked in an area with stronger reception (a vertical connectivity icon (such as or ) indicating reception strength can be viewed in the corner of your infotainment system. Navigating to your FM radio may be required for select models. Note: Three bars, or a half-full icon indicates good connectivity strength). Provided the vehicle has the required connectivity, the vehicle location will update after the next ignition off.

Possible reason: The vehicle is currently being driven.

What you can do: Wait for the vehicle's ignition to be turned off, then try Vehicle Finder again.

Possible reason: The 12 volt battery is low and cannot support location reporting.

What you can do: Start and drive the vehicle for several minutes to recharge the battery, then retry Vehicle Finder.

Connectivity issues often occur when the phone or app cannot communicate reliably with the vehicle or servers.

Possible reason: The phone and/or vehicle is in an area with poor reception (for example, in a parking garage or underground structure) and is unable to transmit the required data.

What you can do: Move the vehicle to an area with stronger reception, then attempt the command again. A vertical connectivity icon indicating reception strength (such as or ) can be viewed in the corner of your infotainment system. Navigating to your FM radio may be required for select models. Note: Three bars, or a half-full icon indicates good connectivity strength. The vehicle connectivity icon is a vertical icon while cell phone battery strength is displayed using a horizontal icon; both are located in the corner of the infotainment system.

Possible reason: The app is outdated.

What you can do: Open your device's app store and install the latest version of the MyMazda app.

Possible reason: The app is currently experiencing a network outage.

What you can do: Occasionally, you may receive an in-app or email notification advising Mazda Connected Services are unavailable due to maintenance. We apologize for any inconvenience and will restore services as quickly as possible.

Possible reason: TYour phone's Cookie settings are disabling/greying out your MyMazda login capabilities.

What you can do: Navigate to your phone's Settings, locate app settings, update your preferred internet browser's Cookie settings to enable Cookies, then try logging in again. For iPhone users, Cookie settings can be found by scrolling to the bottom of the browser screen and selecting Advanced.

Incorrect readings appear when the app has not received refreshed data from the vehicle.

Possible reason: The vehicle has not recently been driven long enough to send new data.

What you can do: Drive the vehicle for a few minutes, then refresh status in the app. Cycling the ignition may be required.

Possible reason: The vehicle is in an area with poor reception (for example, the vehicle may be in a parking garage or underground structure) and is unable to transmit the required data.

What you can do: Move the vehicle to an area with stronger reception or wait for conditions to improve (a vertical connectivity icon (such as or ) indicating reception strength can be viewed in the corner of your infotainment system. Navigating to your FM radio may be required for select models. Note: Three bars, or a half-full icon indicates good connectivity strength). Next, select the Status icon within the app, tap Vehicle Status to expand details, then pull down on the screen to refresh.

Possible reason: Your vehicle may not be compatible with this feature.

What you can do: Please review our Mazda Connected Services compatibility chart to confirm your vehicle's connectivity features.

Enrollment may fail if the vehicle cannot establish the connection needed to generate the authorization code.

Possible reason: The vehicle is in an area with poor reception (for example, the vehicle may be in a parking garage or underground structure) and is unable to transmit the required data.

What you can do: Move the vehicle to an area with stronger reception, then attempt the command again. A vertical connectivity icon indicating reception strength (such as or ) can be viewed in the corner of your infotainment system. Navigating to your FM radio may be required for select models. Note: Three bars, or a half-full icon indicates good connectivity strength. The vehicle connectivity icon is a vertical icon while cell phone battery strength is displayed using a horizontal icon; both are located in the corner of the infotainment system.

Possible reason: You are actively using a VPN on your phone.

What you can do: Turn off the VPN and request the authorization code again.

Possible reason: Your vehicle is still establishing connectivity.

What you can do: Initial connectivity may require up to 12 hours to be established. Ensure the communication line has been established, then try the request again.

Possible reason: You requested the OTP during a phone call while connected to Android Auto or Apple CarPlay.

What you can do: Navigate to the Home screen within the Infotainment System and/or end the phone call and request the OTP again.

Possible reason: A temporary system issue is preventing the Request Authorization Code from generating within the vehicle.

What you can do: Turn the vehicle off completely, restart it, and try again. If the code still does not appear, please contact our Customer Experience Center for assistance (800-222-5500).

This happens when the MyMazda server cannot verify ownership.

Possible reason: Your vehicle ownership status within the Mazda's server may need to be updated or has not synchronized yet.

What you can do: Allow up to 24 hours, then try again. If still message is still displayed, please contact our Customer Experience Center for assistance (800-222-5500).

Possible reason: The email address tied to your MyMazda App account does not match the email address associated with the Paid Subscription Plan.

What you can do: Please make sure that you are using the same email address for your enrollment and Paid Subscription Plan. If you no longer have access to the email address associated with your original MyMazda App account and need help resetting your password or updating your email address, please contact our Customer Experience Center for assistance (800-222-5500).

Creating a Paid Subscription Plan and enrolling are two different steps.

Possible reason: Payment was completed, but enrollment was not.

What you can do: Open the MyMazda App, select your vehicle, Tap ENROLL, and follow the prompts to request the authorization code.

Possible reason: Payment was completed, but a subscription required message is still popping up.

What you can do: It can take up to 12 hours for the connection to be established. We recommend that you fully log out and close your MyMazda app, then reopen the app and log back in to refresh the data.

Possible reason: The email address tied to your MyMazda App account does not match the email address associated with the Paid Subscription Plan.

What you can do: Please make sure that you are using the same email address for your enrollment and Paid Subscription Plan. If you no longer have access to the email address associated with your original MyMazda App account and need help resetting your password or updating your email address, please contact our Customer Experience Center for assistance (800-222-5500).

Mazda vehicles allow you to control how and when data is communicated. You can disable data communication temporarily from the vehicle or request permanent disablement through Mazda's customer support team. Each option affects Connected Services differently.

1. Temporary Deactivation (In Vehicle)

   You can temporarily turn off Data Communication directly from the vehicle. How to do it:

   Mazda Connected Vehicles (Except 2026 CX-5): Instructions are available here.

   2026 CX-5: Within the infotainment system, navigate to Settings → Privacy → Data Communication

   
   

   When Data Communication is turned off temporarily:

   Connected Services Operation

   Connected Services features may become limited or unavailable. MyMazda app remote functions-such as remote start, lock/unlock, vehicle status, and send to car navigation-will not operate. However, other features including Over-the-Air Updates (OTA); SiriusXM; Private eCall; Stolen Vehicle Assistance (SVA); and offline versions of Google Built-In features will continue to operate.

   
   

   Vehicle Data Behavior

   The vehicle may continue to store limited information locally, including cybersecurity and system integrity logs; basic diagnostic information system health data required for safety, stability, and regulatory compliance. However, no data is transmitted to Mazda while Data Communication is turned off. This stored data remains in the vehicle until Data Communication is re-enabled.

   
   

   When You Turn Data Communication Back On

   Previously stored system data may be transmitted to Mazda so the vehicle's systems and Connected Services can resume operating securely and correctly. The MyMazda app will regain access once the vehicle completes its data synchronization. OTA updates that were paused may resume.





2. Full Deactivation (Permanent Turn Off via TCU Deactivation)

   Mazda also offers a full disablement option if you want to completely stop Connected Services-including features that cannot be toggled off from inside the vehicle. Full disablement permanently disables all Connected Services; turns off all MyMazda remote features; disables Private eCall; and disables OTA updates, including critical feature updates.

   
   

   How to request full disablement:

   Contact Mazda Customer Assistance at (800)-222-5500. Once full disablement is performed, Connected Services cannot be restored unless you request re-enablement through Mazda Customer Assistance.

You can access the Mazda Connected Services Privacy Policy and the Terms & Conditions in several places:

During Enrollment: Both documents are presented as part of the Connected Services enrollment flow, where you review and accept them before activating services.

MyMazda App: Navigate to Account → Legal to view the latest versions at any time.

MazdaUSA.com: Visit the Mazda Connected Services section to access the full Privacy Policy and Terms & Conditions.

These documents describe how Mazda handles Connected Services data and the terms that apply to your use of the service.

Private eCall is a 24/7 emergency assistance feature that automatically or manually connects you with Mazda's call center in the event of a serious incident. When your airbag deploys or a severe collision is detected-or when you press the SOS button-your vehicle can share its location with a trained agent who can assess the situation and contact emergency responders if needed. eCall requires cellular coverage and a compatible Connected Vehicle.

Automatic Collision Notification alerts the 24/7 emergency response center if your airbags deploy or a severe collision is detected.

The SOS button should only be used in an emergency or when you feel your personal safety is at risk. The SOS button may also be used if you witness an emergency you are not directly involved in-such as seeing a crime in progress or assisting another motorist. Emergency services that may be dispatched include Ambulance/Paramedics, Fire, or Police.

The lights on the SOS button indicate the system's status. Typically, the lights remain off.

• Green (Flashing): A manual emergency call is being connected

• Green (Solid): The call is active

• Light Off: The call has ended or the system is idle

• Red: A fault in the emergency call system. If this appears, have your vehicle inspected by a Mazda retailer as soon as possible.

First, attempt to cancel the call by pressing the SOS button again for 2 seconds. If you reach a response center agent, inform them there is no emergency and that the button was pressed inadvertently. The agent will offer to terminate the call. If an agent speaks to you and you do not respond, emergency services may be dispatched.

No. Private eCall does not use your personal mobile device or cellular plan.

Stolen Vehicle Assistance (SVA) is a Connected Vehicle feature designed to help law enforcement locate your Mazda if it is stolen. When enabled through the MyMazda App, SVA allows Mazda's call center to begin live tracking of your vehicle only after you have reported the theft to police and provided a valid police case number. Once these requirements are met, you may initiate a "Vehicle Tracking" request in the MyMazda App, and a call center agent will verify your police case information before starting the tracking process.

During an active SVA request, Mazda can monitor the vehicle's real-time location for up to 30 days and share this information exclusively with law enforcement to assist in recovery efforts. For safety and security reasons, Mazda does not disclose any tracking or location information directly to the vehicle owner. After 30 days, you may submit another tracking request if your vehicle has not yet been recovered.

SVA does not prevent theft, nor can it guarantee that police will recover your vehicle or respond in a particular timeframe. It is intended to increase the likelihood of recovery by helping authorities locate the vehicle more quickly. SVA is available only in the United States.

Yes. Stolen Vehicle Assistance (SVA) is available during the included trial period that comes with your Connected Vehicle. After the trial expires, you must have an active paid subscription in order to continue using SVA. If you choose not to subscribe to a paid subscription after the trial period, your vehicle will not have access to SVA.

The physical location of your Connected Vehicle, particularly in remote or enclosed areas (e.g., tunnels, mountain ranges, hills, buildings, underground parking) may affect the availability of Connectivity, including Mazda Connected Services and related connected functionalities, including Private eCall and Stolen Vehicle Assistance. Connectivity and Mazda Connected Services may not be available in geographic areas not covered by our Wireless Service Provider ("WSP"). There may also be a coverage limitation with Private eCall due to call routing limitations of our Private eCall Service Provider. We cannot guarantee that features will work as intended when coverage limitations are present and therefore cannot guarantee uninterrupted Connected Services, emergency calling assistance, or location tracking for Stolen Vehicle Assistance. However, if your vehicle is having coverage limitations and your phone is in the vehicle with Bluetooth active and you have enabled Emergency Assistance Calling using Bluetooth, the vehicle will automatically call 911 using the connected device.

A Mazda with Google built-in brings familiar Google apps-such as Google Assistant, Google Maps, and Google Play-directly into your infotainment system so you can enjoy navigation, voice assistance, and app experiences without needing your phone. Once you sign in with your Google Account, the system becomes personalized to you, offering saved destinations, tailored recommendations, and access to apps you already use. These features are available with Google services within the vehicle, and any information you choose to share is not provided to Mazda. A vehicle with Google built-in is designed to make your driving experience more convenient, more connected,and more seamless with the digital tools you already use every day.

When you use a vehicle with Google built-in, you have the ability to connect to your Google Account and other apps, subject to Google's terms and policies. This allows the system to personalize your experience. While Mazda can see that a Google Account has been linked to enable these services, Mazda does not have access to the personal data you share directly with Google or third-party apps. We recommend reviewing the privacy practices of any third-party apps you choose to download on your vehicle with Google built-in to ensure you are comfortable with how your information is used.

Once you grant permissions, you are responsible for managing your privacy. We recommend enabling Profile Lock, which ensures only you or anyone with your PIN can access the personal information stored in your vehicle with Google built-in. Before selling, transferring, or returning your vehicle, you must perform a Factory Reset in Mazda Connect. This removes all Google Accounts, deletes permissions, and resets apps to factory settings. This critical step ensures that no future owner of the vehicle with Google built-in can access your personal data or account history.